FAQs & Help

You registered for Amicido but haven’t confirmed your email address yet. Until you verify your email, you only have limited access. This is a safety measure.

Check your email inbox and open the email with the verification link. If you don’t see an email from Amicido, please check your spam folder. After confirming, you can use Amicido to its full extent.

This is for the security of your account. We do not check whether the email address you entered is correct. We highly recommend that you enter the correct email address so that you receive the verification email and can use the app.

*If you entered an incorrect email address, we suggest you re-register with the correct email address.

You received a message that your account has been blocked. You can still access your account, but you will see a message that we have blocked your account due to inappropriate behavior that does not conform to our community. To be blocked at least one user reported you.

If these allegations are false, you can use the contact form to contact us. We will review your case again and inform you of our final decision.

In the Amicido app:

• Select “Profile” 
• Select the settings symbol in the header 
• Under Advanced Settings select “Delete account” 
• Enter your current password
• Confirm that you want to delete your account with the checkbox
  
• Confirm whether you want to keep your submitted data anonymously in Amicido, or whether all data should be deleted
  
• Now choose a reason why you want to leave Amicido. If none of them apply, please write us a short comment.
• To confirm the removal of your account select “Confirm”

If you change your mind, you have 7 days to interrupt the deletion process. All you have to do is log in to Amicido again to reactivate your account.

After a duration of 7 days without access, the account is deleted.

If you block a user, they will no longer be able to see your questions and posts. Likewise, you can no longer see any questions from that person. Keep in mind that this does not apply to closed groups in which you are both members.

To block or unblock someone:

• Select the user’s avatar to access the submenu
• Select “Block” / “Unblock” 

To find a blocked user:

• Select “Profile” 
• Select the settings symbol in the header 
• In the Advanced Settings select “Blocked Members” 
• Your personal list of blocked users appears

• Select “Profile” 
• Select the settings symbol in the header 
• Go to the Advanced Settings and select: “Change email address” 
• Fill in the new email address
• Select “Confirm”

You will receive a verification email to the new address, which you must confirm. For security reasons, we also send an info email to your old mailbox.

• Select “Profile” 
• Select the settings symbol in the header 
• Scroll down to Advanced Settings and select “Change password” 
• Enter your current password
• Enter your new password
• Repeat your new password
• Select “Confirm”

You will receive an info email that the password has been changed.

In case you forgot your password:

Follow the same procedure as above but select “Forgot password” towards the bottom of the page. Enter your email address and confirm.

By default, questions are set to “Public” and anyone on Amicido can see your questions. However, you can direct your question privately to your friends in the question creation. They will then see your question and can answer, but they cannot share the private question on other media.

Defining the audience during question creation:

• Tap the question creation button in the footer 
• Select the audience symbol at the bottom 
• The Select Audience popup appears by default so:
  
  
• Select the toggle to deactivate the public audience
  

To edit an existing question:

• Select the 3 dots to the right of the question
• Select “Edit”
• Follow the above process

Most likely the question has expired. It can only be answered as long as the question is active.

• An active question has a light purple deadline symbol 
• A question that expires in less than 2 hours has a red deadline symbol 
• An expired question has a grey deadline symbol 

You can always take a look at the summary. It is still possible to like and favor the question after it expires.

If you want to keep an eye on a question, mark it as a favorite by tapping the favorites button below the question (). The button is now highlighted in yellow and this question is now displayed in “My Lists” under “Favorites”. You will also receive notifications when it is about to expire and if something changes in the question.

If you want to delete a question from your favorites list, simply deactivate the favorites button . The question will disappear from the list after refreshing.

If the question was made public, everyone can see who answered your questions by opening the list with the answer options.

When a user shares a question on a social network such as Twitter, Facebook, etc., the main question image and the question itself are visible on that network. Your answer options are not visible. A user from another network can then open the question via the link and will be directed to the question if they have the app, or to a link suggesting that they download the Amicido app. In other words, the photo is accessible to anyone who has access to the direct link or URL of the photo.

Private questions that were only asked to your selected friends can not be shared.

Good question!  It’s:  æ – mee – kee – dō

In other words:  Ah – me – key – dough

We’ll send you public questions that match the interests you selected during registration. You can update your interests anytime in your profile settings.

The questions you see on your dashboard (the QBoard) are calculated with your selected interests. We use the data available to us for your personalized result to give you the opportunity to answer questions on topics that you’re passionate about.

We allow you to connect with people who share your interests in order to exchange ideas with them. The information we collect about your selected interests is used solely to make suggestions to you and others. Therefore it is beneficial to you and other users that you supply correct and accurate details in your information. This helps us to provide you with relevant content and to suggest interesting people in Amicido.

Amicido is universal and sees itself as an unbiased place where you can ask questions, give and receive answers.
You can make Amicido your useful companion if the following points apply to you:

• You are over 16 years old
• You have not yet had an Amicido account suspended for violating our Terms of Use

Protecting our Amicido community is one of our highest priorities. Users have the opportunity to actively report dubious contributions and content themselves, which we then check and punish with applicable measures. If we learn about harmful behavior, we will take appropriate action.

For example:

By offering help, removing content, deactivating an account, or contacting law enforcement. We reserve the right to share data when we detect abuse or harmful behavior by, or towards, an individual.

We try to be considerate of everyone and we do our best to provide you with a safe and appealing app. You too can contribute positively to this project by not sharing content that:

• Is offensive, violent, abusive, or discriminatory
• Provokes or upsets others
• Is likely to encourage bullying
• Violates the privacy of other users
• Encourages illegal and dangerous actions

If you discover untolerated content, you can take steps to avoid being confronted with this content again, e.g. by blocking the content creator. We are happy to help in any way we can when it comes to your well-being and safety. If you report the content to us, we can take steps to help you with this matter.

All users should feel safe with us. You can terminate your membership at any time in your settings via your “Profile”. We also reserve the right to suspend or disable accounts for violating our Terms of Use and Privacy Policy by uploading inappropriate content or failure to comply with our obligations.

The user takes sole responsibility for the content of their created questions. They must take into account etiquette and applicable law. Unmarked questions that are used for advertising purposes are not permitted. These can be deleted by Amicido without notice. Repeated violations of these rules can lead to the termination of the user’s account.

Word and language filter

The well-being of our users is of the utmost importance to us. We see ourselves as a community that enhances interactions between people through our social media app. Therefore we loathe behavior that could damage other users.

What one user likes may make another uncomfortable. We know that every word has to be taken in context and does not always have the same meaning. Therefore we have an optional profanity filter. It can be activated/deactivated in your account settings.

Only registered user accounts are allowed

In order to keep inappropriate content as moderate as possible, every Amicido user has to verify their account before they have full access. Of course, this does not fundamentally safeguard against bad content, but it makes it easier to prevent it by blocking accounts on the part of users and Amicido.

Report Content System

Amicido has a reporting system in place which allows you to report Profiles, Questions, Answers and Comments. All reports are checked by our Administrators.

Report messages that you find inappropriate. This enables us to take measures to make our community a safe place without bullying, racism, and threats. We also have a language filter that we regularly adjust. Who would like to deactivate this, and receive all messages unfiltered.

Possibility to block users

You can block any user you don’t want to interact with. You have the option to block this person via the three-point menu at the top right of their profile. They will no longer be able to see your questions, contact you, or send you a comment. Blocked users will not receive a message from us, but you will notice that they immediately cannot access your profile or contact you in any other form in the app.

Most likely another user reported your post as not conforming to the rules. We assessed their report and decided that your content did in fact violate our terms and conditions. We then removed the question, comment, profile, or picture.

How to respond to abuse

If you had a bad experience with Amicido please read this first!

Communication can sometimes lead to misunderstandings. There are various forms of abusive behavior. For example, there could be a dispute with another user, an uploaded photo that offends you, or an inappropriate comment.

What you can do:

Try to correctly understand Amicido and the question asked

Amicido is a platform where everyone can ask their questions and should be able to do so freely, with as few restrictions as possible. We are an open community and want to protect it from negative influences. Re-read the content and make sure you’re not taking it out of context.

Always be aware of the consequences your comment can have

It invariably happens that you have a completely different opinion than someone who answered a question very differently. Maybe they responded in a rather gruff way. Nevertheless, please take a few deep breaths before you react to it and ask yourself whether it is a personal attack – or if it’s based on a purely factual assessment.

Always try to ask yourself whether your contribution could encourage others to continue with even more aggressive behavior.

Don’t rush to report a question, picture, or comment

Reporting content always carries consequences for another user. When making your assessment, always pay attention to the context in which the question or post was published. Is it perhaps meant ironically? Which hashtags have been set? Is this perhaps a trending topic currently being discussed? Maybe take a look at the user’s public profile and understand where they’re coming from. It might result in a completely different context.

Block and ignore

Before you report a question simply because you don’t like it, you can also easily block the question-asker. You won’t receive any further questions, messages, or comments from them. Out of sight out of mind.

Report a violation

If you are certain that the community guidelines were violated or abused, you can proceed as follows:

Report a user:

• Go to the respective user profile and open the three-dot menu in the top right corner
• Choose “Report”
• A form opens
• Choose a reason why you’re reporting this profile
• If none of them apply, please fill out the message box at the bottom
• Confirm the message
  
• You’re done

Report a question:

• Select the three-dot menu in the top right corner of the question
• Choose “Report”
• A form opens
• Choose a reason why you’re reporting this question
• If none of them apply, please fill out the message box below
• Confirm the message
  
• You’re done

Report a comment:

• Select the three-dot menu in the top right corner of the comment
• Choose “Report”
• A form opens
• Choose a reason why you’re reporting this comment
• If none of them apply, please fill out the message box below
• Confirm the message
• You’re done

Report a photo / group / chat:

• See report question or comment

Downloading a copy of your data on Amicido

If you want a copy of everything you’ve asked, or answered on Amicido, you can request a download of your data in a machine-readable (JSON) format. You’ll need your Amicido account password to request this information.

Open the Amicido App

• Select “Profile” 
• Select the settings symbol in the header 
• Select “Feedback and Support”
• Select the reason: “Request my Data”
• Enter Your Message
• Confirm
• You’ll soon receive an email titled “Your Amicido Data” with a link to your data. Click “Download Data” and follow the instructions to finish downloading your information
• If you don’t receive the email, please check your spam folder

Note: it may take a few hours to email you a download link